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Further Reading
ICT Enterprise Insights 2020-21 – Global ICT Drivers and Technology Priorities, September, 2020
The Gravitational Laws of Customer Experience, June 2020
The Evolution of Account-Based Marketing to Account-Based Engagement in B2B Enterprises, March, 2019
Heskett, J.L., Sasser W.E. Jr., Schlesinger, L.A., The Service Profit Chain, Free Press, New York, 1997
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Gabriel leads mobile network research for Heavy Reading. Starting from a system architecture perspective, his coverage area includes RAN, core, and service-layer platforms. Key research topics include 5G, LTE Advanced, virtual RAN, software-based mobile core, and the application of cloud technologies to mobile networking.
Gabriel has more than 15 years’ experience as a mobile network analyst. Prior to joining Heavy Reading, he was Chief Analyst for Light Reading’s Insider research service; before that, he was editor of IP Wireline and Wireless Week at London’s Euromoney Institutional Investor.
1 Comment
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